Licenses In Use

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Re: Licenses In Use

Postby mpaquin » Fri Nov 10, 2017 10:16 pm

mpaquin Fri Nov 10, 2017 10:16 pm
I'm in the same boat. Installed Octane for Unity at my old office and never deactivated it. Changed jobs and moved across the country. Tried to install it on my own machine and it's still registered on the old one. No way to deactivate it from here. Hoping a fix for this comes soon. I kind of need it.
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Re: Licenses In Use

Postby Xhed » Tue Nov 14, 2017 9:32 am

Xhed Tue Nov 14, 2017 9:32 am
I'm looking into releasing your license in a different manner.
- Rick
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Re: Licenses In Use

Postby Xhed » Wed Nov 15, 2017 10:45 am

Xhed Wed Nov 15, 2017 10:45 am
Can you try to release your licence using our web UI? https://render.otoy.com/account/subscriptions.php
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Re: Licenses In Use

Postby mpaquin » Mon Nov 20, 2017 7:01 pm

mpaquin Mon Nov 20, 2017 7:01 pm
Hi Rick,

Subscription page still isn't showing my Unity license.
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Re: Licenses In Use

Postby mojave » Mon Nov 20, 2017 7:35 pm

mojave Mon Nov 20, 2017 7:35 pm
Have you tried this from the subscriptions page?

Why can't I see my Unity licenses?
Please ensure that your Unity account is linked to your OTOY account here.
If after linking your account your licenses still do not appear, please contact us at [email protected]
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