Authentication error: The timeout date has passed (0x244127

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Re: Authentication error: The timeout date has passed (0x244127

Postby Xhed » Thu Jun 07, 2018 12:38 pm

Xhed Thu Jun 07, 2018 12:38 pm
Could you verify that the dll has properly been installed to C:\Users\verseAI\AppData\Local\Octane\Unity\2017.3.1f1_1.1.1.1314_T1\, while I look into the issue? And could you also check which other files are present there? Does the issue persist after restarting Unity?
- Rick
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Re: Authentication error: The timeout date has passed (0x244127

Postby tlecouffe » Fri Jun 08, 2018 5:00 am

tlecouffe Fri Jun 08, 2018 5:00 am
I just tried the latest update 1.1.1.1314 and it looked promising for a second, but then unity crashed. I'm running the latest build of Unity 2018 on a fresh window 10 enterprise vm
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Re: Authentication error: The timeout date has passed (0x244127

Postby Xhed » Fri Jun 08, 2018 3:08 pm

Xhed Fri Jun 08, 2018 3:08 pm
Can you confirm if other Octane 4 products work in the VM?
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Re: Authentication error: The timeout date has passed (0x244127

Postby tlecouffe » Sat Jun 09, 2018 10:04 pm

tlecouffe Sat Jun 09, 2018 10:04 pm
I did just try installing using Unity 2017 and with the default installer from the asset store, I got the Authentication Error. When I upgraded to the latest version, Unity crashed.

I'm using an Azure NV6 series VM, so I expected this to be compatible with the nvidia M60 Tesla gpus.
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Re: Authentication error: The timeout date has passed (0x244127

Postby ChrisHekman » Mon Jun 11, 2018 9:23 am

ChrisHekman Mon Jun 11, 2018 9:23 am
tlecouffe wrote:I did just try installing using Unity 2017 and with the default installer from the asset store, I got the Authentication Error. When I upgraded to the latest version, Unity crashed.

I'm using an Azure NV6 series VM, so I expected this to be compatible with the nvidia M60 Tesla gpus.


We will be updating the assetstore assets.

Have you tried updating your nvidia GPU driver? The latest Octane version uses new features for the denoiser and requires the latest drivers.

Does restarting the unity project with the upgraded version also crash?
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Re: Authentication error: The timeout date has passed (0x244127

Postby tlecouffe » Tue Jun 12, 2018 3:33 am

tlecouffe Tue Jun 12, 2018 3:33 am
Hi,
I've tried this in a windows 10 enterprise VM and a windows server 2016 vm - both with the latest drivers. This last time unity crashed right when it was trying to do the octane activation.

Are there any other things I could check into? Or just wait for the asset to be updated in assetstore?
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Re: Authentication error: The timeout date has passed (0x244127

Postby ChrisHekman » Wed Jun 13, 2018 12:40 pm

ChrisHekman Wed Jun 13, 2018 12:40 pm
tlecouffe wrote:Hi,
I've tried this in a windows 10 enterprise VM and a windows server 2016 vm - both with the latest drivers. This last time unity crashed right when it was trying to do the octane activation.

Are there any other things I could check into? Or just wait for the asset to be updated in assetstore?


We will be updating the asset to the latest version. But you should be able to upgrade by going to Octane -> Settings -> Version Control. From there you can install the latest version. You dont have to load to upgrade.
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