How often is this forum checked? Do you guys want us to post questions related to --(a) if a feature exists, (b) if so, how to do it, (c) if not, will it ever-- on the forums, or just use a support ticket? I appreciate that you guys are very busy, but it seems like some threads are just not answered even when others do get a post, causing me to wonder if not all threads are read, or if they just aren't responded to if its not read by the correct person.
Not trying to be a pain, but we are really using this right now (and paying for it) and I'm getting the sense the forums aren't a good place for a quick turn-around (or any guaranteed answer?). My previous question about batching timelines has gone without a response for two weeks now, so it would be great to know if I should just use support tickets for that type of thing from now on. If so, no problem and sorry for the mistake! Just figured that was something other people would be interested in knowing as well.