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Cancelling ORC subscription ?

PostPosted: Wed Jun 20, 2018 10:18 am
by alexhammond
Hi

I needed ORC for a big project, but now that is finished i don't need it.

Just went to cancel the subscription and read this message...

"Canceling an OctaneLive subscription will prevent you from being billed from next payment period onwards,
and you will not be able to resume the subscription at a later date.
"
I sure i will need it again for the next big project, but am confused by this statement - 'and you will not be able to resume the subscription at a later date'

Is this saying if i cancel now, i can never again subscribe?

Any pointers welcome

Cheers
Alex

Re: Cancelling ORC subscription ?

PostPosted: Wed Jun 20, 2018 10:48 am
by bepeg4d
Hi Alex,
the message is because the Subscription cannot technically renewed, but your account and credits stay, so you just need to purchase a new ORC subscription from the same Otoy account, to be able to work with ORC again, when necessary.
ciao Beppe

Re: Cancelling ORC subscription ?

PostPosted: Wed Jun 20, 2018 11:48 am
by alexhammond
Thanks Beppe

Alex

Re: Cancelling ORC subscription ?

PostPosted: Sat Aug 03, 2019 3:59 pm
by fis715
How do you cancel your subscription? No reply from OTOY

Re: Cancelling ORC subscription ?

PostPosted: Mon Aug 05, 2019 6:41 am
by bepeg4d
Hi,
to cancel a subscription, please, follow the instructions at the following link:
Managing OctaneVR Subscriptions
Basically you need to visit your personal Octanelive subscription page:
https://render.otoy.com/account/subscriptions.php
Then click on the View Info button, and finally click on the Cancel Subscription button:
Image

ciao Beppe